GISA GmbH: Service Manager (m/w/d)*
Core
End-to-end responsibility for IT services for customers, coordinating service operations, managing service-related projects, and driving sustainable optimizations.
Role type
Service Manager (IT Service Management)
Builds
IT service operations and optimized service delivery for customers
Domain
IT Service Management (ITSM) / Energy & Utilities
Required skills
ITSM processes, DevOps, ITIL, Service and customer lifecycle management, Business administration, Organizational development, Project management, Financial service controlling, Strategic planning, Matrix organization management, Stakeholder management, Process standardization
Preferred skills
Experience in cloud services, IoT, Smart City solutions, Digital transformation
Technologies
ITSM tools, DevOps frameworks, Cloud platforms
Responsibilities
Coordinate and steer service operations for customers, Support customers in coordinating and steering service-related projects, Responsible for financial service controlling and strategy development for service delivery optimization, Lead the service function within a matrix organization, Drive the professionalization and standardization of central service management, Collaborate within the GISA-wide Service Management Community
Seniority
Mid-Senior, hands-on IC
