SHD System-Haus-Dresden GmbH: System Engineer (m/w/d) - Support
Remote
Core
Provide reliable remote support for customers by analyzing errors and resolving technical issues.
Role type
System Engineer (2nd-Level Support)
Builds
IT infrastructure services for customers
Domain
IT Services / System Administration
Deliverable
client delivery
Required skills
Microsoft Exchange (On-Prem/Online), Entra/AD, MS365, Storage (Netapp), Virtualization (VMware, Proxmox, Hyper-V), Citrix, Veeam
Preferred skills
Linux, Service Management
Responsibilities
Analyze errors and methodically solve technical problems, Handle customer-specific support requests and incident reports, Communicate with customers and manufacturers regarding issues, Plan and execute changes, Document technical facts and record services