IT-Kundenbetreuer/in (m/w/d)
Core
IT customer support and system administration for enterprise clients, focusing on Microsoft environments and network infrastructure.
Role type
IT Customer Support Engineer (1st/2nd Level)
Builds
IT solutions and operational support for business customers
Domain
IT Services / Enterprise Infrastructure
Required skills
Microsoft Client/Server administration, M365 environment management, Network technologies (Routing, Switching, Wireless, Firewalls), IT Security, System migration, 1st/2nd Level Support
Preferred skills
System architecture development, New technology adoption
Technologies
Microsoft, M365, Routing, Switching, Wireless, Firewalls
Responsibilities
Participate in planning, conception, and realization of customer projects and system migrations; Provide on-site or remote operational support for IT solutions; Consult customers and implement solutions; Perform maintenance and support tasks in 1st/2nd Level Support; Maintain and operate complex customer environments.
Seniority
Mid-level, hands-on IC