ENTIRETEC AG: Service Delivery Manager (Mensch*)
Core
Lead technical teams and ensure quality, stability, and continuous improvement of Managed Services for Network, OT, and Cybersecurity Operations.
Role type
Senior Service Delivery Manager (Technical)
Builds
Stable, efficient, SLA-compliant IT and OT services for international clients
Domain
IT Operations, Network Security, OT Security
Required skills
Technical leadership, IT Service Management (ITSM), SLA management, Incident/Problem/Change management, Capacity planning, Process automation, Data analysis, OT/Network security knowledge
Preferred skills
ITIL certification, NOC/SOC/SIAM experience, OT Security platforms
Technologies
ServiceNow, Cisco, ITIL, Service Management tools
Responsibilities
Lead 2nd and 3rd level technical teams, manage major incidents and escalations, plan staffing and capacity, optimize service processes, report on service KPIs, collaborate with Sales and Service Management
Seniority
Senior, hands-on IC with leadership
