Relationship-Manager/in
Hybrid
Core
Central interface for existing hotel customers to maximize software value and secure long-term relationships.
Role type
Customer Success Manager (SaaS)
Builds
Revenue management software for the hotel industry
Domain
SaaS / Hospitality
Deliverable
client delivery
Required skills
Customer success, onboarding, product training, relationship building, SaaS toolset, CRM, time management
Preferred skills
Hotel industry experience, PMS/CM/CRM/RMS systems knowledge, Italian language
Technologies
HubSpot, Slack, GSuite
Responsibilities
Handle complex customer inquiries and develop solutions, guide new customer onboarding and conduct product training, build proactive relationships to ensure retention and support feature rollouts, collaborate with internal teams to expand hotel-tech knowledge
Seniority
Individual Contributor