IT-Manager/in
Core
Designing and evolving IT infrastructure services and service management processes.
Role type
Senior IT Service Manager (Infrastructure)
Builds
Infrastructure services and the Service Management platform Matrix42
Domain
IT Infrastructure, Cloud, Workplace, Network
Required skills
IT Service Management, ITIL, Infrastructure, Cloud, Workplace, Network, ITSM tools, Matrix42, KPI development, process optimization
Preferred skills
Structured thinking, analytical mindset, solution-oriented approach, stakeholder management
Technologies
Matrix42, Cloud, Network
Responsibilities
Ensure quality and continuous development of infrastructure services; Develop and optimize the Service Management platform Matrix42; Design, optimize, and standardize ITSM processes; Develop and monitor service levels and KPIs; Analyze operational metrics and implement improvements; Support the introduction of new infrastructure services and technologies; Establish transparent structures for professional operations.
Seniority
Senior, hands-on IC
