IT-Kundenbetreuer/in
Core
Support customers using the ZETA platform, handle inquiries, assist with onboarding and tool setup, conduct product explanations via video calls, and document feedback.
Role type
Customer support specialist (SaaS platform)
Builds
ZETA platform (Gastronomy software)
Domain
SaaS / Hospitality
Deliverable
client delivery
Required skills
Customer communication, digital tools proficiency, problem-solving, documentation, organizational tasks
Preferred skills
Interest in software, knowledge of the gastronomy industry, additional languages
Responsibilities
Answering customer inquiries, assisting with onboarding and tool setup, conducting video calls and product explanations, documenting customer feedback, escalating technical issues to development, handling administrative tasks