Onboarding Specialist - Netherlands
Core
Own the end-to-end onboarding process for restaurant merchants, ensuring smooth product implementation and support during the first month.
Role type
Onboarding Specialist (Hospitality Operations)
Builds
Connected Restaurant Management System (POS, reservations, kitchen prep, payments)
Domain
Hospitality technology / Restaurant operations
Deliverable
product features
Required skills
project management, customer communication, problem solving, process improvement, product expertise, stakeholder management
Preferred skills
creative problem solving, empathy, curiosity, adaptability, high-pace environment tolerance
Technologies
Tebi platform, POS systems, Kitchen Display Systems (KDS)
Responsibilities
Train and connect restaurant teams to the product, solve operational problems for merchants, support restaurants post-go-live, identify process and product gaps, collaborate with internal product and engineering teams
Seniority
Mid-level, hands-on IC
