Customer Onboarding Specialist - French Market
Core
Guide independent hoteliers and property owners through the Amenitiz SaaS platform launch, ensuring they become autonomous users and achieve early value.
Role type
Customer Onboarding Specialist
Builds
Customer adoption and retention for the Amenitiz hotel management platform
Domain
Travel technology / SaaS
Deliverable
client delivery
Required skills
Customer training, relationship building, needs analysis, process execution, feedback collection, clear communication
Preferred skills
Travel tech background, proficiency in Excel, familiarity with Stripe/Notion/Intercom/Zendesk, Spanish language skills
Responsibilities
Guide new customers through onboarding, train hoteliers to become autonomous, build strong customer relationships, serve as primary point of contact, collaborate with team for consistent experience, share customer feedback for process improvement