First-Level-Supporter/in
Core
Procurement, inventory, and management of hardware and software; on-site setup of workstations; user support for technical issues; and coordination of IT requests and tickets.
Role type
First-Level IT Support Specialist
Builds
Workstations, IT systems, and user access for internal staff
Domain
IT Operations / Helpdesk
Deliverable
client delivery
Required skills
Hardware and software procurement, workstation setup, user onboarding, IT system administration, ticket coordination, fixed-line and mobile phone management, Microsoft 365, network technology basics
Preferred skills
Prior IT support experience, analytical thinking, structured work approach, solution-oriented mindset
Technologies
Microsoft 365, ArgeData, BMD, JurXpert, SharePoint, IP Telephony