Third-Level-Supporter/in
Core
Provide third-level IT support and manage service improvements for internal users, ensuring stable IT operations and optimizing Microsoft 365 and Workplace technologies.
Role type
Senior IT Support Engineer (Service Management)
Builds
Stable IT operations, improved service processes, and user enablement for Microsoft 365/Workplace
Domain
IT Service Management / Workplace Technology
Required skills
ITIL processes, ServiceNow, Microsoft 365, Windows, Entra ID, Intune, Network/Client/Endpoint technologies, Technical documentation
Preferred skills
ITIL certification, Automation initiatives, Project ownership
Responsibilities
Support internal users with technical issues, Identify recurring problems and implement solutions, Optimize ITSM processes, Create and maintain knowledge base articles, Support onboarding and user enablement
Seniority
Mid-Senior, hands-on IC