Technology Support Engineer
Core
Escalation point for end user support across Microsoft 365 and Windows environments, ensuring technology and facilities run smoothly.
Role type
Mid-level IT support engineer
Builds
Stable IT operations and user productivity
Domain
Financial services / Enterprise IT
Required skills
Windows 11 administration, Microsoft 365 management, device management (Intune), incident triage, hardware troubleshooting, user onboarding/offboarding, documentation management
Preferred skills
PowerShell automation, ITIL Foundation, Microsoft certifications (MS900, MD102, AZ900)
Technologies
Microsoft 365, Windows 11, Intune, Teams, SharePoint, OneDrive, Exchange Online
Responsibilities
Resolve escalated end user incidents and requests for Microsoft 365, business apps, identity, and endpoints; Prioritize and track support tickets to meet SLAs; Support device builds, deployments, updates, and troubleshooting; Maintain collaboration tools (Teams, SharePoint, OneDrive, Exchange); Provide hands-on office support for WiFi/LAN, printers, and meeting room tech; Manage desk moves, cable management, and equipment relocation; Handle user onboarding and offboarding; Maintain accurate asset records.