Business-Development-Manager/in
Core
Support the Business Service & Demand Management department in the Generali Operations Service Platform S.R.L. (GOSP) by managing customer relationships, handling service requirements, and ensuring customer satisfaction.
Role type
Business Development Manager / Customer Success Manager
Builds
Service offerings, SLAs, and new service proposals for the Generali Group's IT infrastructure platform
Domain
IT Infrastructure Services / Business Development
Required skills
Customer relationship management, SLA negotiation, incident coordination, proposal creation, stakeholder communication, analytical thinking
Preferred skills
International environment experience, travel readiness, high autonomy
Technologies
IT Infrastructure, Major Incident Management (MIK)
Responsibilities
Conduct regular customer meetings, handle customer complaints and escalations, create service proposals and SLAs, coordinate major incidents, propose service improvement measures
Seniority
Mid-level, hands-on IC