Gyakornok Service Management területen
Core
Operative management of standardized non-complex telecommunications and IT customer service contracts and handling customer escalations.
Role type
Service Delivery Manager (non-dedicated)
Builds
IT and telecommunications services for enterprise customers
Domain
IT Services / Telecommunications
Deliverable
client delivery
Required skills
Contract management, Customer escalation handling, Sales process management, Billing verification, Documentation, Stakeholder collaboration
Preferred skills
ITIL-Service-Delivery process knowledge
Technologies
Mailbox, Hotline
Responsibilities
Manage customer service contracts, Handle customer escalations, Evaluate customer requests, Verify billing, Create documentation, Collaborate with internal teams and external partners
Seniority
Student / Part-time
