Client Success Manager
Core
Ensure Gartner clients receive value exceeding their investment by understanding business priorities, onboarding clients, and stimulating engagement with Gartner services.
Role type
Client Success Manager
Builds
Client relationships and engagement programs for Gartner subscription services
Domain
Business Intelligence / Consulting
Deliverable
client delivery
Required skills
relationship management, client onboarding, stakeholder communication, critical thinking, prioritization, influencing
Preferred skills
Bachelor's degree
Technologies
Gartner services platform
Responsibilities
Build and manage relationships with clients from C-level to junior professionals across various functions; Introduce Gartner services and communicate value to decision makers; Facilitate client calls to surface priorities and recommend action programs; Collaborate with internal partners to maximize client value; Conduct regular reviews of client book of business and engagement metrics.