Client Success Manager
Core
Strategic partner to a portfolio of Gartner clients, helping them leverage research, experts, and tools to achieve business outcomes and maximize investment value.
Role type
Senior IC Client Success Manager
Builds
Client retention and value realization through strategic partnerships and business reviews
Domain
Professional services / Research / Consulting / Technology
Deliverable
client delivery
Required skills
Strategic partnership, stakeholder management, executive communication, consultative problem-solving, data-driven engagement, risk identification, business review facilitation
Preferred skills
Managing executive-level relationships, experience in professional services/consulting/SaaS, using insights to drive retention
Technologies
Gartner research platform, Gartner expert network, Gartner tools
Responsibilities
Manage client portfolio and serve as strategic partner throughout the lifecycle, develop understanding of client priorities and challenges, build trusted relationships with C-level and functional leaders, recommend strategies to maximize value of research and advisory, drive engagement and value realization, conduct regular business reviews, leverage data to identify risks and growth opportunities, collaborate with internal teams to deliver exceptional experiences, contribute to client retention through consultative partnership