Desktop Support Officer - Education
Core
Provide onsite technical support and ensure smooth daily operations for customers in the Education sector.
Role type
Desktop Support Officer
Builds
Customer operations continuity and technical stability for education clients
Domain
Education / IT Support
Deliverable
client delivery
Required skills
troubleshooting hardware and software, liaising with external vendors, process improvement, documentation management, stakeholder communication
Preferred skills
adaptability to schedule changes, learning new technology concepts
Technologies
Macs, PCs, tablets, server systems, network infrastructure, voice platforms
Responsibilities
Resolve day-to-day technology issues, develop and implement new processes for recurring problems, maintain up-to-date documentation and procedures, coordinate with specialist teams for server and network management
Seniority
Individual Contributor
