IT Support Technician
Core
Provide technical support for troubleshooting and maintaining hardware, software, and network issues for users.
Role type
IT Support Technician
Builds
Maintains and updates technology systems, hardware, and software for internal users.
Domain
IT Support / General Technology
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, technical documentation, user training, inventory management, ticketing system usage, basic system installation and configuration
Preferred skills
ability to prioritize tasks, clear communication of technical instructions, background check clearance, drug test clearance
Technologies
Hardware, Network
Responsibilities
Deliver technical support for troubleshooting and maintaining hardware, software, and network issues; Provide individual training and instruction on new or updated technologies to users; Maintain and update records; document projects and user instructions; Track inventory of equipment and materials; perform data entry for project documents and reports; Execute routine support, maintenance, and testing for technology systems; troubleshoot basic hardware, software, and network failures; Install, configure, and maintain computers, workstations, and related devices; Utilize our ticketing system to create detailed logs and technical documentation; Communicate essential issues with the team and coordinate operational procedures that may impact workflow; Escalate complex issues to Tier 2 support as necessary, while managing customer expectations for follow-up; Foster positive working relationships with all team members