Customer Success Associate
Core
Onboard new commercial and industrial customers into energy demand response programs, managing the project lifecycle from contract signing to a live site ready to earn cash.
Role type
Customer Success Associate (Project Management)
Builds
Demand response programs for commercial and industrial customers
Domain
Energy / Utilities
Required skills
Project management, cross-functional coordination, data collection, hardware installation oversight, testing, customer communication, expectation setting
Responsibilities
Manage onboarding projects from signed contract to live site, coordinate data collection and registrations, oversee hardware installation and testing, act as main point of contact for customers, set program expectations, drive cross-team collaboration (Sales, Field Engineering, Market Operations, Dispatch Operations) to meet 100-day live site goals