Client Advisor
Core
Convert inbound interest from small- and medium-sized businesses into Toptal clients by running high-energy discovery calls, diagnosing business needs, and guiding prospects through the sales process.
Role type
Inbound B2B sales representative (SMB focus)
Builds
Toptal's specialized talent marketplace, global hiring/payroll services (HireGlobal), and AI-driven platform services
Domain
Technology staffing and business services
Required skills
B2B sales, consultative selling, discovery and diagnosis, opportunity qualification, pipeline management, CRM data accuracy, cross-functional collaboration, client retention
Preferred skills
Experience with global hiring, EOR, and payroll services, ability to position as a strategic partner
Technologies
Zoom, Slack, CRM systems
Responsibilities
Run high-energy discovery calls to understand client objectives and build sales momentum; Qualify opportunities, address concerns, and close deals while maintaining accurate pipeline forecasts; Manage active opportunities post-call, keeping clients engaged and coordinating with specialists; Identify broader client growth plans to sell the full Toptal portfolio; Execute client-centric interactions with rapid research and industry insights; Collaborate with cross-functional teams to respond to high-volume inquiries; Review calls and act on feedback to improve sales quality.
Seniority
Mid-level, hands-on IC