Customer Success Manager Mexico
Core
Strategic Customer Success Manager for high-value Enterprise, Commercial, and SMB accounts in the IT security and identity management space.
Role type
Senior Customer Success Manager (Strategic Account Management)
Builds
Customer retention, product adoption, and expansion opportunities for JumpCloud's unified IT management platform.
Domain
IT Infrastructure, Identity & Access Management (IAM), Cybersecurity, SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, executive stakeholder engagement, onboarding and time-to-value optimization, churn risk mitigation, QBR/EBR facilitation, technical product expertise, cross-functional collaboration
Preferred skills
IT infrastructure background, IAM/SSO/MDM/Zero Trust knowledge, data-driven decision making, complex problem solving
Technologies
JumpCloud platform, SaaS tools, CRM systems, data analytics tools
Responsibilities
Develop multi-threaded relationships with C-suite IT leaders; guide onboarding to ensure swift time-to-value; monitor portfolio health and adoption metrics; facilitate quarterly executive business reviews; partner with sales to drive expansion and upsell; advocate for product enhancements based on customer needs.
Seniority
Senior, hands-on IC