Senior Implementation Consultant
Core
Lead the full lifecycle of Sprinklr platform implementations for enterprise clients, acting as the day-to-day point of contact for platform performance, functionality, and configuration.
Role type
Senior Implementation Consultant (Professional Services)
Builds
Unified Customer Experience Management (Unified-CXM) platform solutions for enterprise brands
Domain
Enterprise software / Social media technology / Customer Experience Management
Required skills
Enterprise software implementation, business analysis, system design, platform configuration, testing, training, client relationship management, social media technology knowledge, software development life cycles, web technologies
Preferred skills
Prior consulting experience, experience in larger enterprise environments, ability to work independently and in teams, creativity, flexibility
Technologies
Sprinklr platform (Service, Social, Marketing, Insights suites)
Responsibilities
Lead full lifecycle of Sprinklr projects including business analysis, functional specification, system design, configuration, testing, and training; Serve as integrator between business needs and Sprinklr solution; Provide social insights and recommendations; Design and configure Sprinklr solutions to meet client requirements; Identify and address customer process pain points; Manage day-to-day client relationships; Ensure proper user training; Establish trust with client champions; Execute software deployment anticipating future needs; Assist Sales Team in new business growth; Identify, design, and develop practice assets and present at industry events
Seniority
Senior, hands-on IC