Platform Architect
Core
Lead the design and architecture of scalable enterprise solutions using Sprinklr's Unified-CXM platform, specifically Contact Centre as a Service (CCaaS), translating business requirements into robust technical solutions.
Role type
Senior IC Platform Architect (Enterprise Solutions)
Builds
Scalable enterprise contact centre and customer experience solutions
Domain
Enterprise SaaS, Contact Centre as a Service (CCaaS), Unified Customer Experience Management
Required skills
Solution architecture, enterprise architecture, CCaaS/telephony architecture, cloud technologies, networking, security, enterprise integrations, APIs (REST/SOAP), authentication patterns (SAML/SSO/OAuth), database design, software development lifecycle
Preferred skills
Technical consulting, digital transformation, global stakeholder management
Technologies
Sprinklr platform, CCaaS, REST, SOAP, SAML, SSO, OAuth
Responsibilities
Lead technical solution design for complex enterprise implementations, establish architecture and integration best practices, provide technical oversight throughout implementation and deployment, act as a trusted technical adviser to customers, partner across teams to resolve complex challenges
Seniority
Senior, hands-on IC
