Managed Services Consultant - Lead
Core
Lead end-to-end managed services delivery and strategic consulting for enterprise SaaS platforms to ensure stability, governance, adoption, and alignment with customer business objectives.
Role type
Senior Managed Services Consultant / Lead
Builds
Unified Customer Experience Management (Unified-CXM) platform solutions for enterprise brands
Domain
Enterprise Software / SaaS / Customer Experience Management
Required skills
Managed services delivery, SaaS consulting, solution design, platform governance, operational excellence, stakeholder management, requirements discovery, solution design, strategic planning, distributed team leadership, REST APIs, integrations, SSO, web technologies (HTML, CSS, JavaScript)
Preferred skills
Customer support communities, brand advocacy, SEO, CRM platforms, global community management, program management
Technologies
REST APIs, SSO, webhooks, HTML, CSS, JavaScript
Responsibilities
Lead end-to-end managed services delivery, drive strategic consulting engagements, act as primary advisor to customer stakeholders, lead requirements discovery and solution design, establish governance frameworks, oversee platform health checks and audits, lead investigation of complex platform challenges, provide leadership and mentorship to delivery teams, partner with cross-functional teams, provide architectural guidance on integrations and APIs, establish reusable delivery standards, contribute to digital transformation initiatives
Seniority
Senior, hands-on IC with leadership responsibilities