Patient Experience Coordinator
Core
Provide responsive first-line support and manage patient communications across phone, email, text, and in-app messaging to help patients navigate their sleep care journey.
Role type
Patient Experience Coordinator (Healthcare Operations)
Builds
Home-based sleep testing and telehealth care delivery
Domain
Digital Health / Sleep Care
Deliverable
client delivery
Required skills
Patient care coordination, multi-channel communication, cross-functional collaboration, HIPAA compliance, data tracking, process improvement
Preferred skills
Operational and automation mindset, empathy, independence in remote settings
Technologies
Digital communication tools, patient engagement platforms
Responsibilities
Serve as primary point of contact for patients via phone, email, and in-app messaging; Resolve non-clinical patient inquiries; Coordinate handoffs with Care Coordination, Billing, and Clinical Operations; Escalate clinical or billing concerns to appropriate teams; Maintain accurate documentation per HIPAA requirements; Identify recurring patient concerns and process improvement opportunities.
Seniority
Individual Contributor, mid-level (2+ years experience)