Principal Solutions Architect - CCaaS
Core
Leads Sprinklr's most complex enterprise engagements, setting architectural direction for AI-driven customer engagement initiatives and serving as a senior technical authority.
Role type
Principal Solutions Architect (Enterprise Architecture & CCaaS)
Builds
Enterprise standards for AI, data, CCaaS, and omnichannel customer engagement architectures; reference architectures and best practices for the global SA organization.
Domain
Unified Customer Experience Management (Unified-CXM), AI, Contact Center as a Service (CCaaS), Omnichannel
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise architecture, Data architecture, Contact Center/UC environments, CCaaS software architecture, AI, Automation, Machine learning, Multi-cloud, Hybrid cloud, Real-time data architectures, Executive presence, Strategic influence
Preferred skills
Master's degree in CS/Math/Engineering
Technologies
AI, Machine learning, Multi-cloud, Hybrid cloud
Responsibilities
Act as a trusted executive advisor to largest enterprise customers; Own end-to-end architectural strategy for largescale, multiyear transformation programs; Define enterprise standards for AI, data, CCaaS, and omnichannel customer engagement architectures; Serve as the final escalation point for complex integration, data, and AI challenges; Influence Sprinklr's product and platform roadmap through deep customer insight; Establish reference architectures and best practices across the global SA organization; Mentor Lead and Senior Solutions Architects and elevate technical excellence; Represent Sprinklr as a thought leader in AI powered CX and enterprise architecture.
Seniority
Principal, strategy & mentorship
