Vice President of Customer Growth
Core
Own net revenue retention (NRR) and expansion ARR for a healthcare outcomes intelligence platform serving health systems, specialty practices, and medical device companies.
Role type
VP of Customer Growth (Revenue-focused Commercial Leader)
Builds
CS-as-revenue operating model, expansion playbooks, and team structure for Enterprise, Specialty, and Research segments
Domain
Healthcare Technology / B2B SaaS
Required skills
NRR target ownership, expansion quota management, CS-as-revenue model design, strategic account management, team leadership (10+), HubSpot CRM fluency, data-driven forecasting
Preferred skills
Health system account management, dual-track Enterprise/Specialty execution, travel flexibility
Technologies
HubSpot CRM
Responsibilities
Own full NRR and expansion ARR targets; Lead three teams (CS Enterprise, CS Specialty, Outcomes Research); Manage personal expansion quota; Own Strategic Account Program for named accounts; Build CS-as-revenue operating model; Partner with VP Provider Sales; Develop and retain high-performing team; Oversee FY2027 headcount plan
Seniority
VP, hands-on commercial leader