Director of Service
Core
Leading a luxury travel service team to ensure exceptional member experiences through high-touch service, operational excellence, and strategic partnerships.
Role type
Senior individual contributor service director (luxury travel)
Builds
Bespoke trip planning, member retention, and service delivery for elite travelers
Domain
Luxury travel and hospitality
Deliverable
client delivery
Required skills
Luxury travel advisor experience, service leadership, escalation management, team training and development, supplier relationship management, performance metrics analysis
Preferred skills
Sabre system familiarity, travel industry partnership knowledge
Responsibilities
Define and enforce service standards, manage complex member escalations, oversee team training and performance, maintain strategic supplier relationships, coordinate trade shows and FAM trips, track service KPIs and retention metrics
Seniority
Senior, hands-on IC with team leadership