Executive Concierge
Core
Leading resident services, coaching the team, and delivering exceptional hospitality experiences to residents and prospects in a luxury residential community.
Role type
Senior IC Executive Concierge (Team Lead)
Builds
A welcoming, high-retention community environment through personalized service and event programming.
Domain
Luxury Residential Real Estate / Hospitality
Required skills
Hospitality or hotel experience, social media content creation, verbal and written communication, problem-solving, customer relationship management, physical stamina (lifting 25 lbs), software proficiency
Preferred skills
Leadership and mentoring experience, event planning, brand loyalty building
Responsibilities
Coaching and mentoring resident services team members, solving resident problems and providing timely assistance, planning and executing community events, managing front desk operations and package logistics, generating social media content and reviews, leading by example in customer service
Seniority
Senior, hands-on IC with team leadership
