Executive Concierge
Core
Leading resident services, coaching team members, and creating exceptional experiences for residents and prospects in luxury residences.
Role type
Senior IC executive concierge (team lead)
Builds
A welcoming, engaged community with high resident retention and brand loyalty
Domain
Luxury residential real estate / hospitality
Required skills
Hospitality/retail/hotel experience, social media content creation, verbal communication, problem-solving, event planning, customer relationship management, physical stamina
Preferred skills
Leadership, mentoring, detail orientation, anticipating customer needs
Technologies
Facebook, Instagram, various software/apps
Responsibilities
Coaching and mentoring resident services team, solving resident problems, planning community events, managing front desk operations and logistics, generating social media content, building resident retention
Seniority
Senior, hands-on IC with team leadership