VP Strategic Customer Programs
Core
Accountable leader for end-to-end success of a significant program for a strategic accounting firm customer, managing the relationship from kickoff through go-live and Phase II.
Role type
VP Strategic Customer Programs
Builds
End-to-end implementation and commercial deployment of AI-powered practice management software for accounting firms
Domain
Professional services technology / Accounting software
Deliverable
client delivery
Required skills
Enterprise SaaS implementation leadership, multi-workstream program management, executive stakeholder management, cross-functional team leadership, risk governance, P&L accountability
Preferred skills
Practice management or accounting industry background, workflow/work management platform familiarity, enterprise rollout with custom integrations, large franchise network experience
Technologies
AI-powered practice management platforms, multi-tenant architectures
Responsibilities
Serve as single point of accountability for program deployment; Drive master project plan across onboarding, training, data migration, and integration; Chair weekly program stand-ups and steering committee sessions; Act as primary executive-level contact for strategic customer stakeholders; Lead cross-functional team including Project Management, Implementation, CS, Training, and Support; Deliver Go-Live with users trained and data migrated; Define POC success metrics and position engagement for full commercial conversion
Seniority
VP, strategic account leadership
