ANALISTA DE SERVICE DESK
Core
First-line technical support specialist for educational technology platforms, serving as the primary interface between end-users and the company to resolve incidents and ensure uninterrupted user experience.
Role type
Service Desk Analyst (L1 Support)
Builds
User support for corporate digital learning platforms
Domain
EdTech / Corporate Learning
Deliverable
client delivery
Required skills
technical troubleshooting, incident management, user guidance, data verification, FAQ creation, internal escalation
Preferred skills
JIRA familiarity, conflict resolution training, assertive communication training
Responsibilities
answer user inquiries via phone/email/system, resolve technical issues and guide users on platform usage, track ticket status, support backoffice data tasks, conduct user orientation sessions, report recurring problems, create support content like FAQs and tutorials
Seniority
Individual Contributor
