Sr. Managed Services Consultant - CCAAS
Core
Drive product retention, consumption, adoption, and growth for enterprise clients using Sprinklr's Unified Customer Experience Management (Unified-CXM) platform.
Role type
Senior Managed Services Consultant (Account Management)
Builds
End-to-end solutions for social media management, marketing, advertising, and omnichannel contact center operations.
Domain
Enterprise SaaS / Customer Experience Management (CXM) / Social Media Technology
Deliverable
Production ML models | product features | client delivery
Required skills
Account management, SaaS platform experience, digital marketing, social media strategy, data analysis, problem-solving, stakeholder management, change management, time management, solution design, upsell/cross-sell strategies, training delivery.
Preferred skills
Social technology universe knowledge (Facebook, Instagram, LinkedIn, etc.), social media management software experience, industry-specific vertical knowledge.
Technologies
Sprinklr Service, Sprinklr Social, Sprinklr Marketing, Sprinklr Insights, CRM, SaaS platforms.
Responsibilities
Identify and articulate customer requirements to generate end-to-end solutions; analyze customer consumption and adoption to drive upsell/cross-sell; act as primary contact for stakeholders including brands and agencies; configure platform solutions to meet client use cases; provide ongoing training and support; collaborate with product teams to capture improvement areas; identify opportunities to leverage AI for operational efficiency.
Seniority
Senior, hands-on IC