Sr Director, Sales Operations
Core
Lead strategy for understanding, measuring, and optimizing the value generated by CRM, AI, and other technology investments across Sales and Services.
Role type
Senior Director, Value Strategy & Optimization
Builds
Comprehensive view of technology portfolio including tools, costs, owners, users, capabilities, and intended outcomes.
Domain
Enterprise Technology / Sales Operations / AI
Deliverable
dashboards & analysis
Required skills
Strategic thinking, value engineering, analytical rigor, program leadership, executive communication, stakeholder management, data analysis, financial modeling, portfolio management, change management
Preferred skills
Advanced degree, experience with CRM platforms, Salesforce, AI tools, enterprise technology solutions
Technologies
CRM platforms, Salesforce, AI tools
Responsibilities
Define and execute approach to measuring and maximizing value of technology investments; Create and maintain comprehensive inventory of technology tools; Develop frameworks to evaluate total cost of ownership, ROI, and business impact; Identify opportunities to optimize, consolidate, or divest technology investments; Develop dashboards and executive views for value realization; Lead cross-functional initiatives to establish cost and value baselines; Establish governance and operating rhythms for value capture.
Seniority
Senior Director, strategic leadership