Sr. Customer Success Manager (Public Sector & Endpoint Security) - Washington D.C.
Core
Manage post-sale relationships for Federal and SLED clients to drive renewals, expansion, and solution adoption for mobile threat defense.
Role type
Senior Customer Success Manager (Public Sector & Endpoint Security)
Builds
Mobile threat defense solutions for iOS, Android, and Windows devices
Domain
Enterprise mobile security, Public Sector (Federal/Defense/SLED)
Deliverable
client delivery
Required skills
Account management, renewal management, expansion strategy, solution adoption driving, risk management, customer advocacy, onboarding planning, technical architecture understanding, data interpretation
Preferred skills
Mobility & Security domain expertise, startup experience
Technologies
iOS, Android, Windows, mobile threat defense platforms
Responsibilities
Proactively manage client relationships to ensure renewals and facilitate expansion opportunities, Manage a strategic portfolio of Federal Civilian/Defense agencies and SLED entities, Drive adoption of the solution within the customer's user base, Demonstrate domain expertise as a trusted advisor, Maintain high customer satisfaction and manage escalations, Gather customer feedback to drive product capabilities, Assist with deployment planning and risk management for smooth rollout
Seniority
Senior, hands-on IC
