Program/Project Manager 6
Core
Lead the modernization, governance, and global execution of the Service Manager Development Program to create a scalable development pathway for Field Service leaders.
Role type
Senior global program manager (learning & development)
Builds
A consistent and scalable development pathway for Field Service leaders
Domain
Field Service operations + Learning & Development
Deliverable
product features
Required skills
global program management, cross-functional program leadership, curriculum development, project planning, stakeholder management, risk management, budgeting, executive reporting, skills competency translation, data-driven decision making
Preferred skills
leadership-development program management, adult-learning principles, instructional design, blended learning, coaching, skills validation
Technologies
dashboards, reporting tools
Responsibilities
Lead assessment, redesign, and global relaunch of the Service Manager Development Program; Translate skills and competency requirements into clear development journeys; Build and manage the global program roadmap, implementation plan, milestones, dependencies, risks, budget, and resource requirements; Coordinate curriculum development, pilots, global launches, communications, enrollment, learner support, and continuous improvement; Partner with Field Service leaders, cross-functional teams, regional teams, and subject matter experts to define critical capabilities; Establish governance, decision rights, global standards, and operating rhythms; Create dashboards and executive-level reporting to provide visibility into program health and outcomes.