Client Relationship Manager

## About the role paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in payments. We deliver cutting-edge white-label payment gateway, payment orchestration, and financial management technologies customised to fit our partners' business needs. We are seeking an experienced Client Relationship Manager to join our dynamic team. We're looking for a relationship manager to be the main point of contact for our clients, someone who builds trust, keeps things running smoothly, and makes sure every client feels looked after. ## Key Responsibilities - Own and nurture long-term relationships with a portfolio of live clients, serving as their trusted primary point of contact day-to-day - Develop a deep understanding of each client's business, transaction volumes, and payment performance to provide consultative, data-driven recommendations - Lead regular business reviews and strategic meetings with clients, tracking performance, gathering feedback, and aligning on goals - Handle client escalations swiftly and professionally, coordinating across technical, product, operations, and support teams to drive resolution - Identify and execute upsell and cross-sell opportunities, working with internal teams to match client needs with the right solutions - Oversee billing and financial queries for each account, ensuring accuracy, timely payments, and early flagging of discrepancies - Advocate for client needs internally while balancing commercial and operational priorities ## What We're Looking For ### Experience & Knowledge - 2+ years of experience in the fintech sector, with payment processing experience preferred. - Fluent in English, capable of managing communications and documents in both languages. - Russian is a strong advantage. - Strong background in fintech or payment gateways, with expertise in handling enterprise-level merchants. ### Skills & Competencies - Strong communicator with excellent relationship management and consultative skills - Commercially aware, with the ability to spot growth opportunities and act on them - Organised and detail-oriented, with strong problem-solving capabilities - Proficiency in CRM tools and data analytics - Willingness to travel as needed to meet with clients and internal teams ## What We Offer - Work equipment tailored to your needs (Mac/Windows/Linux) - A cosy office in Limassol with great coffee, snacks, drinks, a PS5, and a stunning rooftop view - Lunch allowance and partial SportBenefit coverage - Private medical insurance after the probation period - Full support with work permit arrangements