IT-Support - 1st & 2nd Level (m/w/d)
Core
First and second-level IT support handling customer inquiries, troubleshooting, and system administration for Windows environments.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
IT systems and services for internal customers (via careerplan.io/jobs/1057015-it-support-1st-2nd-level-mwd)
Domain
IT Infrastructure / Windows Administration
Required skills
Windows Client and Server administration, Virtual system administration, Routing and Switching, Ticketing systems, ERP systems, Hardware setup and maintenance
Preferred skills
Customer service orientation, Communication skills, Teamwork, Quick learning ability
Technologies
Matrix 42, Microsoft Windows, Network infrastructure
Responsibilities
Contacting IT customers for inquiries and issues, Documenting and qualifying issues in the ticket system, Directly resolving IT customer requests and disruptions, Setting up, operating, and managing IT systems in the Windows environment (laptops, printers, network, phones), Performing maintenance tasks, On-call duty