IT Support Engineer
Core
Deliver first and second-line end-user computing support (hardware and software) to users in Australian offices, including workstation deployments, identity management, and incident resolution.
Role type
IT Support Engineer (Helpdesk/Technical Support)
Builds
End-user computing services and support processes for internal and external customers
Domain
Financial Services / IT Infrastructure
Required skills
Windows and Microsoft Office suite support, Active Directory and GPO management, Microsoft SCCM and Intune, IT Service Management tools (ServiceNow, JIRA, Ivanti), hardware and software troubleshooting, IAM (user provisioning, password resets)
Preferred skills
Financial services experience, Apple iOS device support, ITIL v3 or 4 certification, endpoint management tools
Technologies
Windows, Microsoft Office, SCCM, Intune, Active Directory, ServiceNow, JIRA, Ivanti, Outlook/Exchange/Teams
Responsibilities
Handle email, telephone, and walk-up support requests; triage incidents and service requests; deploy and image laptops/workstations; manage IAM tasks (account provisioning, access control); maintain process documentation; liaise with suppliers and third-party vendors; support project tasks and testing.
Seniority
Mid-level, hands-on IC