Customer Care Advisor-1
Core
First point of contact for customers to resolve queries and issues, ensuring high customer satisfaction and first-contact resolution.
Role type
Customer Care Advisor
Builds
Customer support interactions for ZEISS Vision Care products
Domain
Optics / Vision Care
Deliverable
client delivery
Required skills
Customer service experience, professional communication (phone, email, live chat), digital platform proficiency (Salesforce, Microsoft), time management, prioritization
Preferred skills
Optical experience, lens knowledge, Qualified Dispensing Optician, technical customer service experience, experience managing external partners
Responsibilities
Delivering best-in-class customer experience, resolving customer queries promptly, collaborating with team to meet KPIs
Seniority
Individual Contributor
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