IT Analyst
Core
First-level IT infrastructure support engineer ensuring smooth functioning of IT systems and escalating complex issues.
Role type
IT Infrastructure Support Engineer
Builds
IT infrastructure stability and user productivity
Domain
IT Operations / Enterprise Infrastructure
Deliverable
infrastructure
Required skills
ITSM (ServiceNow), passive and active networking troubleshooting, ESXi server support, Windows OS troubleshooting, hardware and software support, virtualization basics
Preferred skills
shift work flexibility, on-call availability
Technologies
ServiceNow, ESXi, Windows
Responsibilities
Respond to and resolve technical support tickets, perform basic troubleshooting of networking components, assist with setup and monitoring of ESXi servers and Windows systems, provide first-level support for desktops and peripherals, monitor IT infrastructure components for performance issues, provide on-site and remote technical support to end users
Seniority
Mid-level, hands-on IC
