Bilingual Service Coordinator
Core
Bilingual service coordinator managing customer requests, service orders, and parts logistics for ZEISS Medical Technology.
Role type
Service Operations Coordinator
Builds
Service order workflows and parts fulfillment for medical technology clients
Domain
Medical Technology / Healthcare Services
Deliverable
client delivery
Required skills
Bilingual communication (English/French), CRM system proficiency, parts inventory management, order processing, cross-functional collaboration
Preferred skills
SAP experience, MS Office (Power BI, Excel), technical environment experience
Technologies
CRM, SAP, MS Office, Power BI
Responsibilities
Answer customer calls and emails in English and French, open and dispatch service orders, process sales orders, manage parts inventory inquiries, close service orders and handle billing, participate in process improvement initiatives
Seniority
Individual Contributor, entry-to-mid level