Customer Success Lead
Core
Lead and coach a regional Customer Success team to drive account growth, ensure adoption, and build executive partnerships for the Pigment AI business planning platform.
Role type
Senior Customer Success Lead (Regional)
Builds
Customer success outcomes, account expansion, and team performance for enterprise clients
Domain
SaaS / AI / Business Planning
Required skills
Team leadership and coaching, Executive relationship building, Strategic planning, Data analysis, SaaS implementation, Cross-functional collaboration
Preferred skills
Thought leadership, Product influence, Community building
Responsibilities
Coach Customer Success Managers to deliver business value and drive account growth; Partner with Sales, Professional Services, and Product to align strategies; Manage implementations and ensure strong customer adoption; Establish trusted advisor relationships with customer executives; Define and track KPIs for the team and accounts; Uncover new use cases to drive expansion and maximize business value.