Supervisor, Field Service
Core
Supervise Field Service Engineers to manage territory profitability, productivity, and customer satisfaction for optical and medical technology equipment.
Role type
Field Service Supervisor (Manager)
Builds
Service operations and revenue generation for Zeiss optical and medical technology products
Domain
Medical Technology / Optics / Fine Mechanics
Deliverable
client delivery
Required skills
Territory management, team supervision, expense control, customer relationship management, sales strategy, hiring and training, travel coordination
Preferred skills
Ophthalmic anatomy knowledge, CCOA certification, supervisory experience, business acumen, knowledge of CZMI instrumentation
Technologies
CRM systems, field service documentation tools
Responsibilities
Manage assigned territory as an individual profit center; Direct, counsel, and develop Field Service Engineers; Promote regional growth by identifying new business opportunities; Travel with FSEs to coach, audit, and perform physical trunk inventories; Prepare and conduct employee evaluations and manage schedules; Prospect, interview, hire and train new employees; Provide timely response to customer requests and resolve care issues; Act as a sales department liaison; Provide service support at conferences; Control daily expenses and maximize revenue opportunities; Partner with Sales Representatives to manage key accounts
Seniority
Manager, hands-on leadership