Field Support Engineer II
Core
Install, repair, upgrade, and perform preventative maintenance on Carl Zeiss Meditec ophthalmic instrumentation in the field.
Role type
Field Support Engineer II (Medical Technology)
Builds
Service agreements and customer satisfaction for ophthalmic practices
Domain
Medical Technology / Optics / Fine Mechanics
Deliverable
physical/clinical work
Required skills
Electronics, Fine Mechanics, Optics, Medical Field Service, Equipment diagnostics, Preventative maintenance, Inventory management, Customer interface, Self-directed work, Time management
Preferred skills
BS in Electronics/Engineering/Computer Technology, A+ and Net+ certifications, Training in fine mechanics and optics
Technologies
Diagnostic equipment, Field service reference database, Expense reporting systems
Responsibilities
Diagnose and repair designated products; Schedule and verify customer visits; Submit daily field service and weekly expense reports; Maintain spare parts inventory; Support revenue growth through service agreement retention; Instruct customers on equipment operation.