Field Support Engineer II
Core
Install, repair, upgrade, and perform preventative maintenance on complex medical instrumentation (optics/fine mechanics) in the field.
Role type
Field Support Engineer II (hands-on IC)
Builds
Medical diagnostic and surgical equipment for healthcare providers
Domain
Medical Technology / Optics / Fine Mechanics
Deliverable
physical/clinical work
Required skills
Electronics, Fine Mechanics, Optics, Medical Field Service, Mechanical systems repair, Hardware troubleshooting, Software troubleshooting, System diagnostics, Customer training, Spare parts management, Remote support
Preferred skills
BS in Electronics/Engineering/Computer Technology, A+ and Net+ certifications, 3rd party system knowledge, Environmental analysis testing
Technologies
WebEx, diagnostic equipment, 3rd party systems
Responsibilities
Install, repair, and maintain complex medical instrumentation; diagnose mechanical, hardware, and software failures; train customers on system operation; coordinate service activities and spare parts; provide remote training sessions; guide less experienced colleagues.
Seniority
Mid-level, limited supervision