Support Engineer, D&S Enterprise Support
Core
Support developer implementation and coding issues for Alexa skills while advocating for enterprise partners.
Role type
Senior IC support engineer (developer relations & technical support)
Builds
Technical support services and documentation for Alexa enterprise partners
Domain
Consumer technology / Cloud services / Developer platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
network support, operating system support, virtualization, orchestration, cloud computing, database administration, object-oriented software development, CI/CD, information security, compliance
Preferred skills
Japanese language fluency
Technologies
VMware, Xen, Hypervisors
Responsibilities
Resolve technical developer queries via internal ticketing system, conduct scheduled calls with internal business partners, hold office hours for enterprise partners, review and maintain technical documentation
Seniority
Senior, hands-on IC