Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support
Core
Bilingual technical advisor guiding enterprise customers on AWS cloud adoption, architecture, and Generative AI/ML implementation.
Role type
Senior Technical Account Manager (Enterprise Support)
Builds
Customer success outcomes for E-commerce, FinTech, AI/ML, and SaaS enterprises on AWS infrastructure.
Domain
Cloud computing, Generative AI, AI/ML, Distributed Systems
Deliverable
client delivery
Required skills
Technical engineering experience, Troubleshooting distributed systems (compute/storage/networking/databases/DevOps), Strategic technical guidance, Architecture design, Operational readiness, Performance analysis, Stakeholder management, Cross-functional collaboration, Incident management
Preferred skills
AWS services expertise, Cloud offerings experience, Technical lead experience
Technologies
AWS, Amazon Bedrock, SageMaker, GPU infrastructure
Responsibilities
Act as single point of contact for Enterprise Support customers, Provide strategic technical guidance across cloud adoption lifecycle, Make recommendations on AWS offerings for customer strategy, Complete analysis and present periodic operational reviews, Provide detailed reviews of service disruptions and prelaunch planning, Champion customer requirements within AWS, Participate in customer meetings, Leverage resolution tools for rapid issue resolution, Work directly with AWS service engineers, Available for non-business hours support
Seniority
Senior, hands-on IC