Cloud Support Associate, Support Engineering
Core
Customer-facing technical support role solving complex cloud infrastructure issues for AWS customers via phone, email, and chat.
Role type
Senior IC Cloud Support Engineer
Builds
Customer success and resolution of mission-critical application issues
Domain
Cloud computing / AWS services
Deliverable
client delivery
Required skills
advanced troubleshooting, debugging technical systems, application architecture knowledge, network knowledge, server management
Preferred skills
software development experience, mentoring, process improvement, technical writing
Technologies
AWS cloud services
Responsibilities
Solve customer cases across multiple contact channels, apply advanced troubleshooting techniques, partner with development teams on complex issues, coach/mentor new hires, write technical tutorials and articles, drive projects to improve support processes
Seniority
Senior, hands-on IC