Technical Account Manager, ES - EMEA - South

## Job Title Technical Account Manager, ES - EMEA - South ## The Role As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. Watch a short video about life as a Technical Account Manager here: https://bit.ly/3aHfaE0 ## Responsibilities - Build solutions, provide technical guidance and advocate for the customer - Ensure AWS environments remain operationally healthy whilst reducing cost and complexity - Develop trusting relationships with customers, understanding their business needs and technical challenges - Using your technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk management - Consult with a range of partners from developers through to C-suite executives - Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers - With a bias for action, proactively find opportunities for customers to gain additional value from AWS - Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning - Solve a variety of problems across different customers as they migrate their workloads to the cloud - Uplift customer capabilities by running workshops, training sessions, etc. ## A day in the life The TAM team exists to provide proactive world-class support to AWS Enterprise Support customers by building technical relationships with all levels within the customer, from engineers to C-level executives. We enable the customer to focus on their mission rather than the undifferentiated heavy lifting. We do this through delivering the Enterprise Support product which removes roadblocks to ensure the customer's mission success via the AWS platform. ## About the team The Italian team is comprised of Technical Account Managers (TAMs) and Enterprise Support Managers (ESMs) who hail from various backgrounds. We seek a diverse talent pool with different technical backgrounds, perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Our emphasis on serving customers and their specific needs allows tailoring the Enterprise Support product to best suit them. ## Requirements - Fluency in Italian and English - 3+ years of technical engineering experience - Experience operating and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment - Bachelor’s Degree in Computer Science/Math/related discipline required, OR 5 years of equivalent work experience ## Nice to Have - Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s) - Hands-on experience with AWS services and/or other cloud offerings - Track record in influencing management in technical, operational and strategic decisions - Internal enterprise or external customer-facing experience as a technical lead - Experience with SaaS, multi-tenant architectures and deployment automation - Experience using generative AI tools to improve personal or team productivity ## Benefits You’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists and expand your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.